Project managers face the unique challenge of bringing multiple aspects of a job together, from personnel to assets. Digital project management requires the same skills but over many more streams of data and work. As a digital project manager, you might have to handle DevOps teams, data integration, and a wealth of online marketing information. Digital transformation means the opportunities for digital project managers are increasing — if you have the right skills and qualifications.

OPIT’s BSc and MSc courses provide the right foundation for building your digital project management career. Let’s take a look at what you can expect from this career choice and the best pathways to success.

The Role of a Digital Project Manager

What does a digital project manager do? Their roles and responsibilities vary depending on the industry they’re in. For example, a project manager in a game development company will have different workflows to manage than their counterpart in manufacturing. However, many duties remain common.

Digital project managers ensure every member of the team is delegated the right task and knows exactly what to do. Typically, they’ll use project management software, including collaboration tools and time management solutions. These software platforms may also empower project managers to divide larger projects into smaller tasks and assign assets to each task appropriately.

Another key responsibility of project managers is to monitor the timeline of projects. They’ll have to consider how long tasks should take and how that impacts overall completion. This involves setting and tracking deadlines, plus dealing with obstacles such as absenteeism, technical glitches, or client requests. Since this requires a great deal of inter-team and intrateam collaboration, digital project managers must have excellent leadership skills.

Digitally focused professionals are most likely to find work in:

  • Digital marketing or advertising
  • Enterprise software implementation
  • Digital transformation projects
  • Web or mobile app development
  • SaaS (software as a service) development

As these factors are now embedded across multiple industries, digital project managers could find work in multiple fields. For example, many healthcare facilities are upgrading their patient data management systems to digital alternatives. Statistics show that globally, healthcare organizations are spending $1.3 trillion on digital transformation — a figure that’s continuing to grow. Digital project managers could find work helping implement electronic health records (EHR) and ensuring the smooth rollout of associated processes.

Digital Project Manager: A Typical Day

A digital project manager or PM will have their own daily routine:

  1. Start the day with a quick update from all team members — you might do this face-to-face or give a time slot for people to drop their updates in virtually. You’ll ensure all remote team members and contractors/freelancers are included.
  2. Check what tasks need to be completed today/this week and that you have all the required assets and personnel available. You might have to liaise with other teams or gain sign-off from change management professionals.
  3. Ensure someone has updated the client on the current progress of the project. You may have digital project management tools that provide automatic updates.
  4. Deal with obstacles and challenges as required. Listen to team members and ensure you remove as much friction from processes as possible. You may have to facilitate meetings between different areas of the business, or clients and project team leaders.
  5. Prioritize deliverables. As the digital PM, you get to decide what gets done first. Just remember to document the reasons. The board, client, or other stakeholders may need this data at some point.
  6. Utilize data from multiple streams to aid with prioritization and delegation. Digital project management requires knowledge of the skills and experience of team members. You must be able to share work fairly to avoid overburdening employees while considering their strengths.
  7. Resource management: you may have to liaise with HR, finance, or the client regarding allocating budgets and gaining relevant personnel and assets.
  8. Each day will also involve careful documentation of progress. Project managers are responsible for providing clear digital communication channels for all project stakeholders.

There may also be industry-specific daily responsibilities. To go back to the healthcare example, ensuring the security of data as per HIPAA requirements might fall under the scope of project management.

Skills Required for Digital Project Management

Whatever industry they work in, all digital project managers require the following skills:

  • Technical knowledge of various systems, apps, and software
  • Data analysis and pattern recognition
  • Data visualization
  • Excellent communication
  • Problem-solving
  • Leadership
  • Mediation
  • Time management

Project managers must be able to make tough calls. They’ll need to pivot when strategies aren’t working or reallocate team members at a moment’s notice.

OPIT’s courses help prepare prospective project managers for their role by nurturing these skills. The BSc and MSc courses in Digital Business both include segments on organizational behavior, project management, and quality analysis. By gaining both theory and hands-on practical work on these topics, students get the preparation they need for these demanding roles.

Career Path for Digital Project Managers

There are many paths to becoming a digital project manager, but they all require education and experience. As the PM has so much responsibility, most enterprises require applicants to have a BSc degree at the minimum. However, employers know that education only paints part of the picture. You might follow these steps to gain success in digital project management:

  1. Gain your qualification through an accredited education provider like OPIT.
  2. Seek internships to gain experience.
  3. Network and create contacts via conferences, webinars, and industry events.
  4. Research where opportunities exist and apply for roles that match your skills and career ambitions.
  5. Keep a document of everything you do and update your CV regularly.

Digital project managers are highly sought after in various sectors. Software developers with DevOps and DevSecOps teams often seek digital PMs to manage increasingly distributed systems and teams. Businesses looking to update their cybersecurity policy may hire project managers to ensure this gets done in a timely and efficient manner. Also, look for opportunities in industries undergoing dramatic digital transformation efforts. You might consider healthcare, finance, real estate, or agriculture. Sustainable digitalization is a hot topic in farming right now across Europe. Digital project managers passionate about environmental concerns might find job satisfaction in this industry.

Salaries for digital project managers range from €76K to €137K ($83K to $150K).

Your OPIT course can help open many career doors. We encourage internships and provide elective additional units that may align with your career goals. We also have a dedicated career services team to support students in realizing their dreams.

Challenges in Digital Project Management

A key aspect of gaining success in digital project management is recognizing and handling challenges:

  • Managing increasingly remote and disparate teams.
  • Providing team members with continuous education on rapidly evolving emerging technologies.
  • Scope creep — where client change requests cause project parameters to veer outside the originally agreed scope.

Digital project managers need excellent communication skills and the confidence to approach these challenges head-on. To prevent scope creep, for example, digital PMs must be able to say “No,” to clients. They have to set reasonable expectations while giving unwanted answers a positive spin. Alternatively, they may build a sliding cost into a project allowing clients to request more on a pay-as-you-go basis.

OPIT’s curriculum is highly focused on producing similar practical solutions. Every course involves getting hands-on so students are always trying out new things and learning what works in each situation.

OPIT’s Bachelor’s and Master’s in Digital Business

What can you expect as a learner on an OPIT course? The Bachelor’s Degree in Digital Business covers business fundamentals, project management, business strategy, and much more. It’s aimed at undergraduates looking to combine digital fluency with business acumen. This course costs €2,250 per term and is fully remote.

For graduates looking to learn advanced skills and further their careers, the Master’s Degree in Applied Digital Business is the next natural step. This course dives further into digital project management and digital transformation. Students learn about the interplay between digitalization and business, and are highly encouraged to pursue an internship with a trusted industry partner. The cost for this course is €6,750 and dedicated students can complete a fast-track option in just 12 months.

On all OPIT courses, you gain access to high-level academics and excellent student support. Our courses combine strong technical skills with the digital business know-how you need to hasten your journey along your chosen career trajectory.

Digital Project Managers are Vital for Business Success

As a digital project manager, you could be the difference between an organization surviving or thriving in its market. You’ll need excellent communication and leadership skills, bolstered by the technical knowledge and experience that comes from the right educational pathway.

If you’re excited to pursue a career in digital project management, take a look at OPIT’s course offerings. Our goal is to help you succeed, so get in touch if you need more information.

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Cyber Threat Landscape 2024: Human-Centric Cyber Threats
OPIT - Open Institute of Technology
OPIT - Open Institute of Technology
Apr 17, 2024 9 min read

Human-centric cyber threats have long posed a serious issue for organizations. After all, humans are often the weakest link in the cybersecurity chain. Unfortunately, when artificial intelligence came into the mix, it only made these threats even more dangerous.

So, what can be done about these cyber threats now?

That’s precisely what we asked Tom Vazdar, the chair of the Enterprise Cybersecurity Master’s program at the Open Institute of Technology (OPIT), and Venicia Solomons, aka the “Cyber Queen.”

They dedicated a significant portion of their “Cyber Threat Landscape 2024: Navigating New Risks” master class to AI-powered human-centric cyber threats. So, let’s see what these two experts have to say on the topic.

Human-Centric Cyber Threats 101

Before exploring how AI impacted human-centric cyber threats, let’s go back to the basics. What are human-centric cyber threats?

As you might conclude from the name, human-centric cyber threats are cybersecurity risks that exploit human behavior or vulnerabilities (e.g., fear). Even if you haven’t heard of the term “human-centric cyber threats,” you’ve probably heard of (or even experienced) the threats themselves.

The most common of these threats are phishing attacks, which rely on deceptive emails to trick users into revealing confidential information (or clicking on malicious links). The result? Stolen credentials, ransomware infections, and general IT chaos.

How Has AI Impacted Human-Centric Cyber Threats?

AI has infiltrated virtually every cybersecurity sector. Social engineering is no different.

As mentioned, AI has made human-centric cyber threats substantially more dangerous. How? By making them difficult to spot.

In Venicia’s words, AI has allowed “a more personalized and convincing social engineering attack.”

In terms of email phishing, malicious actors use AI to write “beautifully crafted emails,” as Tom puts it. These emails contain no grammatical errors and can mimic the sender’s writing style, making them appear more legitimate and harder to identify as fraudulent.

These highly targeted AI-powered phishing emails are no longer considered “regular” phishing attacks but spear phishing emails, which are significantly more likely to fool their targets.

Unfortunately, it doesn’t stop there.

As AI technology advances, its capabilities go far beyond crafting a simple email. Venicia warns that AI-powered voice technology can even create convincing voice messages or phone calls that sound exactly like a trusted individual, such as a colleague, supervisor, or even the CEO of the company. Obey the instructions from these phone calls, and you’ll likely put your organization in harm’s way.

How to Counter AI-Powered Human-Centric Cyber Threats

Given how advanced human-centric cyber threats have gotten, one logical question arises – how can organizations counter them? Luckily, there are several ways to do this. Some rely on technology to detect and mitigate threats. However, most of them strive to correct what caused the issue in the first place – human behavior.

Enhancing Email Security Measures

The first step in countering the most common human-centric cyber threats is a given for everyone, from individuals to organizations. You must enhance your email security measures.

Tom provides a brief overview of how you can do this.

No. 1 – you need a reliable filtering solution. For Gmail users, there’s already one such solution in place.

No. 2 – organizations should take full advantage of phishing filters. Before, only spam filters existed, so this is a major upgrade in email security.

And No. 3 – you should consider implementing DMARC (Domain-based Message Authentication, Reporting, and Conformance) to prevent email spoofing and phishing attacks.

Keeping Up With System Updates

Another “technical” move you can make to counter AI-powered human-centric cyber threats is to ensure all your systems are regularly updated. Fail to keep up with software updates and patches, and you’re looking at a strong possibility of facing zero-day attacks. Zero-day attacks are particularly dangerous because they exploit vulnerabilities that are unknown to the software vendor, making them difficult to defend against.

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Nurturing a Culture of Skepticism

The key component of the human-centric cyber threats is, in fact, humans. That’s why they should also be the key component in countering these threats.

At an organizational level, numerous steps are needed to minimize the risks of employees falling for these threats. But it all starts with what Tom refers to as a “culture of skepticism.”

Employees should constantly be suspicious of any unsolicited emails, messages, or requests for sensitive information.

They should always ask themselves – who is sending this, and why are they doing so?

This is especially important if the correspondence comes from a seemingly trusted source. As Tom puts it, “Don’t click immediately on a link that somebody sent you because you are familiar with the name.” He labels this as the “Rule No. 1” of cybersecurity awareness.

Growing the Cybersecurity Culture

The ultra-specific culture of skepticism will help create a more security-conscious workforce. But it’s far from enough to make a fundamental change in how employees perceive (and respond to) threats. For that, you need a strong cybersecurity culture.

Tom links this culture to the corporate culture. The organization’s mission, vision, statement of purpose, and values that shape the corporate culture should also be applicable to cybersecurity. Of course, this isn’t something companies can do overnight. They must grow and nurture this culture if they are to see any meaningful results.

According to Tom, it will probably take at least 18 months before these results start to show.

During this time, organizations must work on strengthening the relationships between every department, focusing on the human resources and security sectors. These two sectors should be the ones to primarily grow the cybersecurity culture within the company, as they’re well versed in the two pillars of this culture – human behavior and cybersecurity.

However, this strong interdepartmental relationship is important for another reason.

As Tom puts it, “[As humans], we cannot do anything by ourselves. But as a collective, with the help within the organization, we can.”

Staying Educated

The world of AI and cybersecurity have one thing in common – they never sleep. The only way to keep up with these ever-evolving worlds is to stay educated.

The best practice would be to gain a solid base by completing a comprehensive program, such as OPIT’s Enterprise Cybersecurity Master’s program. Then, it’s all about continuously learning about new developments, trends, and threats in AI and cybersecurity.

Conducting Regular Training

For most people, it’s not enough to just explain how human-centric cyber threats work. They must see them in action. Especially since many people believe that phishing attacks won’t happen to them or, if they do, they simply won’t fall for them. Unfortunately, neither of these are true.

Approximately 3.4 billion phishing emails are sent each day, and millions of them successfully bypass all email authentication methods. With such high figures, developing critical thinking among the employees is the No. 1 priority. After all, humans are the first line of defense against cyber threats.

But humans must be properly trained to counter these cyber threats. This training includes the organization’s security department sending fake phishing emails to employees to test their vigilance. Venicia calls employees who fall for these emails “clickers” and adds that no one wants to be a clicker. So, they do everything in their power to avoid falling for similar attacks in the future.

However, the key to successful employee training in this area also involves avoiding sending similar fake emails. If the company keeps trying to trick the employees in the same way, they’ll likely become desensitized and less likely to take real threats seriously.

So, Tom proposes including gamification in the training. This way, the training can be more engaging and interactive, encouraging employees to actively participate and learn. Interestingly, AI can be a powerful ally here, helping create realistic scenarios and personalized learning experiences based on employee responses.

Following in the Competitors’ Footsteps

When it comes to cybersecurity, it’s crucial to be proactive rather than reactive. Even if an organization hasn’t had issues with cyberattacks, it doesn’t mean it will stay this way. So, the best course of action is to monitor what competitors are doing in this field.

However, organizations shouldn’t stop with their competitors. They should also study other real-world social engineering incidents that might give them valuable insights into the tactics used by the malicious actors.

Tom advises visiting the many open-source databases reporting on these incidents and using the data to build an internal educational program. This gives organizations a chance to learn from other people’s mistakes and potentially prevent those mistakes from happening within their ecosystem.

Stay Vigilant

It’s perfectly natural for humans to feel curiosity when it comes to new information, anxiety regarding urgent-looking emails, and trust when seeing a familiar name pop up on the screen. But in the world of cybersecurity, these basic human emotions can cause a lot of trouble. That is, at least, when humans act on them.

So, organizations must work on correcting human behaviors, not suppressing basic human emotions. By doing so, they can help employees develop a more critical mindset when interacting with digital communications. The result? A cyber-aware workforce that’s well-equipped to recognize and respond to phishing attacks and other cyber threats appropriately.

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Cyber Threat Landscape 2024: The AI Revolution in Cybersecurity
OPIT - Open Institute of Technology
OPIT - Open Institute of Technology
Apr 17, 2024 9 min read

There’s no doubt about it – artificial intelligence has revolutionized almost every aspect of modern life. Healthcare, finance, and manufacturing are just some of the sectors that have been virtually turned upside down by this powerful new force. Cybersecurity also ranks high on this list.

But as much as AI can benefit cybersecurity, it also presents new challenges. Or – to be more direct –new threats.

To understand just how serious these threats are, we’ve enlisted the help of two prominent figures in the cybersecurity world – Tom Vazdar and Venicia Solomons. Tom is the chair of the Master’s Degree in Enterprise Cybersecurity program at the Open Institute of Technology (OPIT). Venicia, better known as the “Cyber Queen,” runs a widely successful cybersecurity community looking to empower women to succeed in the industry.

Together, they held a master class titled “Cyber Threat Landscape 2024: Navigating New Risks.” In this article, you get the chance to hear all about the double-edged sword that is AI in cybersecurity.

How Can Organizations Benefit From Using AI in Cybersecurity?

As with any new invention, AI has primarily been developed to benefit people. In the case of AI, this mainly refers to enhancing efficiency, accuracy, and automation in tasks that would be challenging or impossible for people to perform alone.

However, as AI technology evolves, its potential for both positive and negative impacts becomes more apparent.

But just because the ugly side of AI has started to rear its head more dramatically, it doesn’t mean we should abandon the technology altogether. The key, according to Venicia, is in finding a balance. And according to Tom, this balance lies in treating AI the same way you would cybersecurity in general.

Keep reading to learn what this means.

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Implement a Governance Framework

In cybersecurity, there is a governance framework called ISO/IEC 27000, whose goal is to provide a systematic approach to managing sensitive company information, ensuring it remains secure. A similar framework has recently been created for AI— ISO/IEC 42001.

Now, the trouble lies in the fact that many organizations “don’t even have cybersecurity, not to speak artificial intelligence,” as Tom puts it. But the truth is that they need both if they want to have a chance at managing the risks and complexities associated with AI technology, thus only reaping its benefits.

Implement an Oversight Mechanism

Fearing the risks of AI in cybersecurity, many organizations chose to forbid the usage of this technology outright within their operations. But by doing so, they also miss out on the significant benefits AI can offer in enhancing cybersecurity defenses.

So, an all-out ban on AI isn’t a solution. A well-thought-out oversight mechanism is.

According to Tom, this control framework should dictate how and when an organization uses cybersecurity and AI and when these two fields are to come in contact. It should also answer the questions of how an organization governs AI and ensures transparency.

With both of these frameworks (governance and oversight), it’s not enough to simply implement new mechanisms. Employees should also be educated and regularly trained to uphold the principles outlined in these frameworks.

Control the AI (Not the Other Way Around!)

When it comes to relying on AI, one principle should be every organization’s guiding light. Control the AI; don’t let the AI control you.

Of course, this includes controlling how the company’s employees use AI when interacting with client data, business secrets, and other sensitive information.

Now, the thing is – people don’t like to be controlled.

But without control, things can go off the rails pretty quickly.

Tom gives just one example of this. In 2022, an improperly trained (and controlled) chatbot gave an Air Canada customer inaccurate information and a non-existing discount. As a result, the customer bought a full-price ticket. A lawsuit ensued, and in 2024, the court ruled in the customer’s favor, ordering Air Canada to pay compensation.

This case alone illustrates one thing perfectly – you must have your AI systems under control. Tom hypothesizes that the system was probably affordable and easy to implement, but it eventually cost Air Canada dearly in terms of financial and reputational damage.

How Can Organizations Protect Themselves Against AI-Driven Cyberthreats?

With well-thought-out measures in place, organizations can reap the full benefits of AI in cybersecurity without worrying about the threats. But this doesn’t make the threats disappear. Even worse, these threats are only going to get better at outsmarting the organization’s defenses.

So, what can the organizations do about these threats?

Here’s what Tom and Venicia suggest.

Fight Fire With Fire

So, AI is potentially attacking your organization’s security systems? If so, use AI to defend them. Implement your own AI-enhanced threat detection systems.

But beware – this isn’t a one-and-done solution. Tom emphasizes the importance of staying current with the latest cybersecurity threats. More importantly – make sure your systems are up to date with them.

Also, never rely on a single control system. According to our experts, “layered security measures” are the way to go.

Never Stop Learning (and Training)

When it comes to AI in cybersecurity, continuous learning and training are of utmost importance – learning for your employees and training for the AI models. It’s the only way to ensure all system aspects function properly and your employees know how to use each and every one of them.

This approach should also alleviate one of the biggest concerns regarding an increasing AI implementation. Namely, employees fear that they will lose their jobs due to AI. But the truth is, the AI systems need them just as much as they need those systems.

As Tom puts it, “You need to train the AI system so it can protect you.”

That’s why studying to be a cybersecurity professional is a smart career move.

However, you’ll want to find a program that understands the importance of AI in cybersecurity and equips you to handle it properly. Get a master’s degree in Enterprise Security from OPIT, and that’s exactly what you’ll get.

Join the Bigger Fight

When it comes to cybersecurity, transparency is key. If organizations fail to report cybersecurity incidents promptly and accurately, they not only jeopardize their own security but also that of other organizations and individuals. Transparency builds trust and allows for collaboration in addressing cybersecurity threats collectively.

So, our experts urge you to engage in information sharing and collaborative efforts with other organizations, industry groups, and governmental bodies to stay ahead of threats.

How Has AI Impacted Data Protection and Privacy?

Among the challenges presented by AI, one stands out the most – the potential impact on data privacy and protection. Why? Because there’s a growing fear that personal data might be used to train large AI models.

That’s why European policymakers sprang into action and introduced the Artificial Intelligence Act in March 2024.

This regulation, implemented by the European Parliament, aims to protect fundamental rights, democracy, the rule of law, and environmental sustainability from high-risk AI. The act is akin to the well-known General Data Protection Regulation (GDPR) passed in 2016 but exclusively targets the use of AI. The good news for those fearful of AI’s potential negative impact is that every requirement imposed by this act is backed up with heavy penalties.

But how can organizations ensure customers, clients, and partners that their data is fully protected?

According to our experts, the answer is simple – transparency, transparency, and some more transparency!

Any employed AI system must be designed in a way that doesn’t jeopardize anyone’s privacy and freedom. However, it’s not enough to just design the system in such a way. You must also ensure all the stakeholders understand this design and the system’s operation. This includes providing clear information about the data being collected, how it’s being used, and the measures in place to protect it.

Beyond their immediate group of stakeholders, organizations also must ensure that their data isn’t manipulated or used against people. Tom gives an example of what must be avoided at all costs. Let’s say a client applies for a loan in a financial institution. Under no circumstances should that institution use AI to track the client’s personal data and use it against them, resulting in a loan ban. This hypothetical scenario is a clear violation of privacy and trust.

And according to Tom, “privacy is more important than ever.” The same goes for internal ethical standards organizations must develop.

Keeping Up With Cybersecurity

Like most revolutions, AI has come in fast and left many people (and organizations) scrambling to keep up. However, those who recognize that AI isn’t going anywhere have taken steps to embrace it and fully benefit from it. They see AI for what it truly is – a fundamental shift in how we approach technology and cybersecurity.

Those individuals have also chosen to advance their knowledge in the field by completing highly specialized and comprehensive programs like OPIT’s Enterprise Cybersecurity Master’s program. Coincidentally, this is also the program where you get to hear more valuable insights from Tom Vazdar, as he has essentially developed this course.

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