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  • Sheerluxe, Published on January 29th, 2025.

AI is advancing at pace and is now set to transform society, the jobs market and how we do business. On the back of the prime minister pledging to turn the UK into an ‘AI superpower’, we checked in with the experts to find out the latest from the frontline…

What’s the most important thing business leaders or entrepreneurs need to be aware of?

“Leaders need to accept and understand what AI technology can do. I have lived through the internet boom and the initial AI comeback a decade ago in the form of machine learning. Both of these were waves of change in the IT industry that affected every aspect of our society and our lives. But I’ve never seen such a high speed of adoption as with generative AI. Even though the technology is young and not perfect, it is obvious that it fills a real need for most of us, individuals as well as businesses. Therefore, leaders must educate themselves in AI to learn the truth about its capabilities and risks. Use AI to solve a problem; do not invent a clever solution to a problem no one has. Be aware of the new risks that generative AI introduces, like hallucinations and toxicity, and allow use of AI accordingly for your own customers.” – Zorina Alliata, professor of responsible artificial intelligence, digital business & innovation at OPIT

Which industries do you predict will be most disrupted by AI in the next couple of years?

“The financial industry is always one of the first to adopt new technologies. Financial companies are already using generative AI for document processing, risk assessment, fraud prevention and algorithmic trading. Because of increased computing power, we also see AI growth in healthcare and life sciences for drug discovery and enhanced diagnostic procedures. Retail, education, logistics are also adopting AI at a high pace. Which industries will remain unaffected? None, really. Even in high-touch human professions like nursing, therapy, parenting, AI is a tool that can help. While not replacing the job entirely, the industry will change because the AI tools are changing the way the job is done.” – Zorina 

Are there any new business models emerging due to AI advancements?

“I think we will see more AI-as-a-service (AIaaS) offerings, where AI tools are built on top of large language models and offer specific capabilities. This is an area where there is a lot of innovation, and I’m excited to see this develop further. I already use AIaaS on a daily basis for better writing, research, creating videos and presentations, and code debugging.” – Zorina 

What are the biggest challenges for small businesses and start-ups in adopting AI technologies?

“A big risk is too much enthusiasm and optimism. Generative AI has been adopted at a great speed. When you first try it, it is amazing. It can write a whole paper in seconds. It can explain complex diagrams and concepts. It feels like the trusted assistant you always needed, but it’s important to remember that AI comes with risks. It’s one thing to write an AI service that recommends what movie you should watch next, and another thing to write an AI service that reads your X-ray and diagnoses if you have a tumour. These two applications of AI have very different risk thresholds. You need to plan your AI service or product to be appropriate for use and to minimise the risk for your customer. I’ve also seen start-ups that tried out an idea and are now planning to build a product out of it, without any understanding of what it takes to run AI services at scale. Having best practices implemented, a good operational foundation, governance and a clear operational model are all requisites for running any production systems, especially something as risky and fraught with unknowns as AI products are.” – Zorina 

Which ethical considerations should entrepreneurs keep in mind when integrating AI into their businesses?

“Some considerations when creating your risk strategy for AI include data privacy and security (ensuring responsible collection and use of customer data); transparency (being clear about how AI is used in products or services); fairness and bias (addressing potential biases in AI algorithms); job displacement (considering the impact on employees and planning for transitions); accountability (establishing clear responsibility for AI-driven decisions); and environmental impact (considering the energy consumption of AI systems).” – Zorina

How is AI changing customer expectations?

“Customer expectations have gone up significantly since generative AI enabled better interactions. Customers expect omni-channel communications, immediate responses, and predictive service. For those companies that still have fragmented data in several platforms and lack a cohesive customer journey, the learning curve will be steeper. The good news is, there are a lot of innovations in this area.” – Zorina 

What skills do you think entrepreneurs will need to succeed in an AI-dominated business world?

“Some skills that would be useful include:

  • AI literacy: understanding the basics of AI, machine learning and data science.
  • Data analysis & interpretation: ability to work with and derive insights from large datasets.
  • Strategic thinking: identifying where AI can add value to business processes and products.
  • Ethical decision-making: navigating the ethical implications of AI implementation.
  • Adaptability & continuous learning: keeping up with rapidly evolving AI technologies.
  • Human-AI collaboration: effectively working alongside AI systems.
  • Soft skills: creativity, critical thinking, emotional intelligence and leadership will become even more valuable as AI handles more routine tasks.

As a leader, you are not required to write code or figure out the best way to deploy your model, but a high-level understanding of what AI can do will help you have meaningful conversations with your technical team and create AI products that are truly useful.” – Zorina

Finally, how will AI impact the workforce this year?

“There are several studies on this, such as the one the World Economic Forum (WEF) released this month about the status of work and the future of jobs. Some of the highlights are that AI and other technologies will continue to broaden digital access, with a first effect on increased demand for AI and data skills. The number of technology-related roles is the fastest growing, but frontline roles like farmworkers, delivery drivers and construction workers are predicted to see the largest growth. AI has evolved quickly to create images and videos, threatening the jobs of designers and movie producers. It was not what we would have predicted a few years ago. AI has a way of growing in unexpected ways, as we discover new paths of research and innovate ways to use it. I personally think it is hard to predict exactly where AI will go, and what will be the result of automating all routine tasks and behaving closer to humans. One thing we can be sure of is that people who understand AI and know how to use it will benefit from whatever new challenges are coming our way.” – Zorina

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Sage: The ethics of AI: how to ensure your firm is fair and transparent
OPIT - Open Institute of Technology
OPIT - Open Institute of Technology
Mar 7, 2025 3 min read

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By Chris Torney

Artificial intelligence (AI) and machine learning have the potential to offer significant benefits and opportunities to businesses, from greater efficiency and productivity to transformational insights into customer behaviour and business performance. But it is vital that firms take into account a number of ethical considerations when incorporating this technology into their business operations. 

The adoption of AI is still in its infancy and, in many countries, there are few clear rules governing how companies should utilise the technology. However, experts say that firms of all sizes, from small and medium-sized businesses (SMBs) to international corporations, need to ensure their implementation of AI-based solutions is as fair and transparent as possible. Failure to do so can harm relationships with customers and employees, and risks causing serious reputational damage as well as loss of trust.

What are the main ethical considerations around AI?

According to Pierluigi Casale, professor in AI at the Open Institute of Technology, the adoption of AI brings serious ethical considerations that have the potential to affect employees, customers and suppliers. “Fairness, transparency, privacy, accountability, and workforce impact are at the core of these challenges,” Casale explains. “Bias remains one of AI’s biggest risks: models trained on historical data can reinforce discrimination, and this can influence hiring, lending and decision-making.”

Part of the problem, he adds, is that many AI systems operate as ‘black boxes’, which makes their decision-making process hard to understand or interpret. “Without clear explanations, customers may struggle to trust AI-driven services; for example, employees may feel unfairly assessed when AI is used for performance reviews.”

Casale points out that data privacy is another major concern. “AI relies on vast datasets, increasing the risk of breaches or misuse,” he says. “All companies operating in Europe must comply with regulations such as GDPR and the AI Act, ensuring responsible data handling to protect customers and employees.”

A third significant ethical consideration is the potential impact of AI and automation on current workforces. Businesses may need to think about their responsibilities in terms of employees who are displaced by technology, for example by introducing training programmes that will help them make the transition into new roles.

Olivia Gambelin, an AI ethicist and the founder of advisory network Ethical Intelligence, says the AI-related ethical considerations are likely to be specific to each business and the way it plans to use the technology. “It really does depend on the context,” she explains. “You’re not going to find a magical checklist of five things to consider on Google: you actually have to do the work, to understand what you are building.”

This means business leaders need to work out how their organisation’s use of AI is going to impact the people – the customers and employees – that come into contact with it, Gambelin says. “Being an AI-enabled company means nothing if your employees are unhappy and fearful of their jobs, and being an AI-enabled service provider means nothing if it’s not actually connecting with your customers.”

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Reuters: EFG Watch: DeepSeek poses deep questions about how AI will develop
OPIT - Open Institute of Technology
OPIT - Open Institute of Technology
Feb 10, 2025 4 min read

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  • Reuters, Published on February 10th, 2025.

By Mike Scott

Summary

  • DeepSeek challenges assumptions about AI market and raises new ESG and investment risks
  • Efficiency gains significant – similar results being achieved with less computing power
  • Disruption fuels doubts over Big Tech’s long-term AI leadership and market valuations
  • China’s lean AI model also casts doubt on costly U.S.-backed Stargate project
  • Analysts see DeepSeek as a counter to U.S. tariffs, intensifying geopolitical tensions

February 10 – The launch by Chinese company DeepSeek, opens new tab of its R1 reasoning model last month caused chaos in U.S. markets. At the same time, it shone a spotlight on a host of new risks and challenged market assumptions about how AI will develop.

The shock has since been overshadowed by President Trump’s tariff wars, opens new tab, but DeepSeek is set to have lasting and significant implications, observers say. It is also a timely reminder of why companies and investors need to consider ESG risks, and other factors such as geopolitics, in their investment strategies.

“The DeepSeek saga is a fascinating inflection point in AI’s trajectory, raising ESG questions that extend beyond energy and market concentration,” Peter Huang, co-founder of Openware AI, said in an emailed response to questions.

DeepSeek put the cat among the pigeons by announcing that it had developed its model for around $6 million, a thousandth of the cost of some other AI models, while also using far fewer chips and much less energy.

Camden Woollven, group head of AI product marketing at IT governance and compliance group GRC International, said in an email that “smaller companies and developers who couldn’t compete before can now get in the game …. It’s like we’re seeing a democratisation of AI development. And the efficiency gains are significant as they’re achieving similar results with much less computing power, which has huge implications for both costs and environmental impact.”

The impact on AI stocks and companies associated with the sector was severe. Chipmaker Nvidia lost almost $600 billion in market capitalisation after the DeepSeek announcement on fears that demand for its chips would be lower, but there was also a 20-30% drop in some energy stocks, said Stephen Deadman, UK associate partner at consultancy Sia.

As Reuters reported, power producers were among the biggest winners in the S&P 500 last year, buoyed by expectations of ballooning demand from data centres to scale artificial intelligence technologies, yet they saw the biggest-ever one-day drops after the DeepSeek announcement.

One reason for the massive sell-off was the timing – no-one was expecting such a breakthrough, nor for it to come from China. But DeepSeek also upended the prevailing narrative of how AI would develop, and who the winners would be.

Tom Vazdar, professor of cybersecurity and AI at Open Institute of Technology (OPIT), pointed out in an email that it called into question the premise behind the Stargate Project,, opens new tab a $500 billion joint venture by OpenAI, SoftBank and Oracle to build AI infrastructure in the U.S., which was announced with great fanfare by Donald Trump just days before DeepSeek’s announcement.

“Stargate has been premised on the notion that breakthroughs in AI require massive compute and expensive, proprietary infrastructure,” Vazdar said in an email.

There are also dangers in markets being dominated by such a small group of tech companies. As Abbie Llewellyn-Waters, Investment manager at Jupiter Asset Management, pointed out in a research note, the “Magnificent Seven” tech stocks had accounted for nearly 60% of the index’s gains over the previous two years. The group of mega-caps comprised more than a third of the S&P 500’s total value in December 2024.

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