The world is rapidly changing. New technologies such as artificial intelligence (AI) are transforming our lives and work, redefining the definition of “essential office skills.”

So what essential skills do today’s workers need to thrive in a business world undergoing a major digital transformation? It’s a question that Alan Lerner, director at Toptal and lecturer at the Open Institute of Technology (OPIT), addressed in his recent online masterclass.

In a broad overview of the new office landscape, Lerner shares the essential skills leaders need to manage – including artificial intelligence – to keep abreast of trends.

Here are eight essential capabilities business leaders in the AI era need, according to Lerner, which he also detailed in OPIT’s recent Master’s in Digital Business and Innovation webinar.

An Adapting Professional Environment

Lerner started his discussion by quoting naturalist Charles Darwin.

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”

The quote serves to highlight the level of change that we are currently seeing in the professional world, said Lerner.

According to the World Economic Forum’s The Future of Jobs Report 2025, over the next five years 22% of the labor market will be affected by structural change – including job creation and destruction – and much of that change will be enabled by new technologies such as AI and robotics. They expect the displacement of 92 million existing jobs and the creation of 170 million new jobs by 2030.

While there will be significant growth in frontline jobs – such as delivery drivers, construction workers, and care workers – the fastest-growing jobs will be tech-related roles, including big data specialists, FinTech engineers, and AI and machine learning specialists, while the greatest decline will be in clerical and secretarial roles. The report also predicts that most workers can anticipate that 39% of their existing skill set will be transformed or outdated in five years.

Lerner also highlighted key findings in the Accenture Life Trends 2025 Report, which explores behaviors and attitudes related to business, technology, and social shifts. The report noted five key trends:

  • Cost of Hesitation – People are becoming more wary of the information they receive online.
  • The Parent Trap – Parents and governments are increasingly concerned with helping the younger generation shape a safe relationship with digital technology.
  • Impatience Economy – People are looking for quick solutions over traditional methods to achieve their health and financial goals.
  • The Dignity of Work – Employees desire to feel inspired, to be entrusted with agency, and to achieve a work-life balance.
  • Social Rewilding – People seek to disconnect and focus on satisfying activities and meaningful interactions.

These are consumer and employee demands representing opportunities for change in the modern business landscape.

Key Capabilities for the AI Era

Businesses are using a variety of strategies to adapt, though not always strategically. According to McClean & Company’s HR Trends Report 2025, 42% of respondents said they are currently implementing AI solutions, but only 7% have a documented AI implementation strategy.

This approach reflects the newness of the technology, with many still unsure of the best way to leverage AI, but also feeling the pressure to adopt and adapt, experiment, and fail forward.

So, what skills do leaders need to lead in an environment with both transformation and uncertainty? Lerner highlighted eight essential capabilities, independent of technology.

Capability 1: Manage Complexity

Leaders need to be able to solve problems and make decisions under fast-changing conditions. This requires:

  • Being able to look at and understand organizations as complex social-technical systems
  • Keeping a continuous eye on change and adopting an “outside-in” vision of their organization
  • Moving fast and fixing things faster
  • Embracing digital literacy and technological capabilities

Capability 2: Leverage Networks

Leaders need to develop networks systematically to achieve organizational goals because it is no longer possible to work within silos. Leaders should:

  • Use networks to gain insights into complex problems
  • Create networks to enhance influence
  • Treat networks as mutually rewarding relationships
  • Develop a robust profile that can be adapted for different networks

Capability 3: Think and Act “Global”

Leaders should benchmark using global best practices but adapt them to local challenges and the needs of their organization. This requires:

  • Identifying what great companies are achieving and seeking data to understand underlying patterns
  • Developing perspectives to craft global strategies that incorporate regional and local tactics
  • Learning how to navigate culturally complex and nuanced business solutions

Capability 4: Inspire Engagement

Leaders must foster a culture that creates meaningful connections between employees and organizational values. This means:

  • Understanding individual values and needs
  • Shaping projects and assignments to meet different values and needs
  • Fostering an inclusive work environment with plenty of psychological safety
  • Developing meaningful conversations and both providing and receiving feedback
  • Sharing advice and asking for help when needed

Capability 5: Communicate Strategically

Leaders should develop crisp, clear messaging adaptable to various audiences and focus on active listening. Achieving this involves:

  • Creating their communication style and finding their unique voice
  • Developing storytelling skills
  • Utilizing a data-centric and fact-based approach to communication
  • Continual practice and asking for feedback

Capability 6: Foster Innovation

Leaders should collaborate with experts to build a reliable innovation process and a creative environment where new ideas thrive. Essential steps include:

  • Developing or enhancing structures that best support innovation
  • Documenting and refreshing innovation systems, processes, and practices
  • Encouraging people to discover new ways of working
  • Aiming to think outside the box and develop a growth mindset
  • Trying to be as “tech-savvy” as possible

Capability 7: Cultivate Learning Agility

Leaders should always seek out and learn new things and not be afraid to ask questions. This involves:

  • Adopting a lifelong learning mindset
  • Seeking opportunities to discover new approaches and skills
  • Enhancing problem-solving skills
  • Reviewing both successful and unsuccessful case studies

Capability 8: Develop Personal Adaptability

Leaders should be focused on being effective when facing uncertainty and adapting to change with vigor. Therefore, leaders should:

  • Be flexible about their approach to facing challenging situations
  • Build resilience by effectively managing stress, time, and energy
  • Recognize when past approaches do not work in current situations
  • Learn from and capitalize on mistakes

Curiosity and Adaptability

With the eight key capabilities in mind, Lerner suggests that curiosity and adaptability are the key skills that everyone needs to thrive in the current environment.

He also advocates for lifelong learning and teaches several key courses at OPIT which can lead to a Bachelor’s Degree in Digital Business.

Related posts

Wired: Think Twice Before Creating That ChatGPT Action Figure
OPIT - Open Institute of Technology
OPIT - Open Institute of Technology
May 12, 2025 6 min read

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  • Wired, published on May 01st, 2025

People are using ChatGPT’s new image generator to take part in viral social media trends. But using it also puts your privacy at risk—unless you take a few simple steps to protect yourself.

By Kate O’Flaherty

At the start of April, an influx of action figures started appearing on social media sites including LinkedIn and X. Each figure depicted the person who had created it with uncanny accuracy, complete with personalized accessories such as reusable coffee cups, yoga mats, and headphones.

All this is possible because of OpenAI’s new GPT-4o-powered image generator, which supercharges ChatGPT’s ability to edit pictures, render text, and more. OpenAI’s ChatGPT image generator can also create pictures in the style of Japanese animated film company Studio Ghibli—a trend that quickly went viral, too.

The images are fun and easy to make—all you need is a free ChatGPT account and a photo. Yet to create an action figure or Studio Ghibli-style image, you also need to hand over a lot of data to OpenAI, which could be used to train its models.

Hidden Data

The data you are giving away when you use an AI image editor is often hidden. Every time you upload an image to ChatGPT, you’re potentially handing over “an entire bundle of metadata,” says Tom Vazdar, area chair for cybersecurity at Open Institute of Technology. “That includes the EXIF data attached to the image file, such as the time the photo was taken and the GPS coordinates of where it was shot.”

OpenAI also collects data about the device you’re using to access the platform. That means your device type, operating system, browser version, and unique identifiers, says Vazdar. “And because platforms like ChatGPT operate conversationally, there’s also behavioral data, such as what you typed, what kind of images you asked for, how you interacted with the interface and the frequency of those actions.”

It’s not just your face. If you upload a high-resolution photo, you’re giving OpenAI whatever else is in the image, too—the background, other people, things in your room and anything readable such as documents or badges, says Camden Woollven, group head of AI product marketing at risk management firm GRC International Group.

This type of voluntarily provided, consent-backed data is “a gold mine for training generative models,” especially multimodal ones that rely on visual inputs, says Vazdar.

OpenAI denies it is orchestrating viral photo trends as a ploy to collect user data, yet the firm certainly gains an advantage from it. OpenAI doesn’t need to scrape the web for your face if you’re happily uploading it yourself, Vazdar points out. “This trend, whether by design or a convenient opportunity, is providing the company with massive volumes of fresh, high-quality facial data from diverse age groups, ethnicities, and geographies.”

OpenAI says it does not actively seek out personal information to train models—and it doesn’t use public data on the internet to build profiles about people to advertise to them or sell their data, an OpenAI spokesperson tells WIRED. However, under OpenAI’s current privacy policy, images submitted through ChatGPT can be retained and used to improve its models.

Any data, prompts, or requests you share helps teach the algorithm—and personalized information helps fine tune it further, says Jake Moore, global cybersecurity adviser at security outfit ESET, who created his own action figure to demonstrate the privacy risks of the trend on LinkedIn.

Uncanny Likeness

In some markets, your photos are protected by regulation. In the UK and EU, data-protection regulation including the GDPR offer strong protections, including the right to access or delete your data. At the same time, use of biometric data requires explicit consent.

However, photographs become biometric data only when processed through a specific technical means allowing the unique identification of a specific individual, says Melissa Hall, senior associate at law firm MFMac. Processing an image to create a cartoon version of the subject in the original photograph is “unlikely to meet this definition,” she says.

Meanwhile, in the US, privacy protections vary. “California and Illinois are leading with stronger data protection laws, but there is no standard position across all US states,” says Annalisa Checchi, a partner at IP law firm Ionic Legal. And OpenAI’s privacy policy doesn’t contain an explicit carve-out for likeness or biometric data, which “creates a grey area for stylized facial uploads,” Checchi says.

The risks include your image or likeness being retained, potentially used to train future models, or combined with other data for profiling, says Checchi. “While these platforms often prioritize safety, the long-term use of your likeness is still poorly understood—and hard to retract once uploaded.”

OpenAI says its users’ privacy and security is a top priority. The firm wants its AI models to learn about the world, not private individuals, and it actively minimizes the collection of personal information, an OpenAI spokesperson tells WIRED.

Meanwhile, users have control over how their data is used, with self-service tools to access, export, or delete personal information. You can also opt out of having content used to improve models, according to OpenAI.

ChatGPT Free, Plus, and Pro users can control whether they contribute to future model improvements in their data controls settings. OpenAI does not train on ChatGPT Team, Enterprise, and Edu customer data⁠ by default, according to the company.

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LADBible and Yahoo News: Viral AI trend could present huge privacy concerns, says expert
OPIT - Open Institute of Technology
OPIT - Open Institute of Technology
May 12, 2025 4 min read

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You’ve probably seen them all over Instagram

By James Moorhouse

Experts have warned against participating in a viral social media trend which sees people use ChatGPT to create an action figure version of themselves.

If you’ve spent any time whatsoever doomscrolling on Instagram or TikTok or dare I say it, LinkedIn recently, you’ll be all too aware of the viral trend.

Obviously, there’s nothing more entertaining and frivolous than seeing AI generated versions of your co-workers and their cute little laptops and piña coladas, but it turns out that it might not be the best idea to take part.

There may well be some benefits to artificial intelligence but often it can produce some pretty disturbing results. Earlier this year, a lad from Norway sued ChatGPT after it falsely claimed he had been convicted of killing two of his kids.

Unfortunately, if you don’t like AI, then you’re going to have to accept that it’s going to become a regular part of our lives. You only need to look at WhatsApp or Facebook messenger to realise that. But it’s always worth saying please and thank you to ChatGPT just in case society does collapse and the AI robots take over, in the hope that they treat you mercifully. Although it might cost them a little more electricity.

Anyway, in case you’re thinking of getting involved in this latest AI trend and sharing your face and your favourite hobbies with a high tech robot, maybe don’t. You don’t want to end up starring in your own Netflix series, à la Black Mirror.

Tom Vazdar, area chair for cybersecurity at Open Institute of Technology, spoke with Wired about some of the dangers of sharing personal details about yourself with AI.

Every time you upload an image to ChatGPT, you’re potentially handing over ‘an entire bundle of metadata’ he revealed.

Vazdar added: “That includes the EXIF data attached to the image file, such as the time the photo was taken and the GPS coordinates of where it was shot.

“Because platforms like ChatGPT operate conversationally, there’s also behavioural data, such as what you typed, what kind of images you asked for, how you interacted with the interface and the frequency of those actions.”

Essentially, if you upload a photo of your face, you’re not just giving AI access to your face, but also the whatever is in the background, such as the location or other people that might feature.

Vazdar concluded: “This trend, whether by design or a convenient opportunity, is providing the company with massive volumes of fresh, high-quality facial data from diverse age groups, ethnicities, and geographies.”

While we’re at it, maybe stop using ChatGPT for your university essays and general basic questions you can find the answer to on Google as well. The last thing you need is AI knowing you don’t know how to do something basic if it does takeover the world.

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