The world is rapidly changing. New technologies such as artificial intelligence (AI) are transforming our lives and work, redefining the definition of “essential office skills.”
So what essential skills do today’s workers need to thrive in a business world undergoing a major digital transformation? It’s a question that Alan Lerner, director at Toptal and lecturer at the Open Institute of Technology (OPIT), addressed in his recent online masterclass.
In a broad overview of the new office landscape, Lerner shares the essential skills leaders need to manage – including artificial intelligence – to keep abreast of trends.
Here are eight essential capabilities business leaders in the AI era need, according to Lerner, which he also detailed in OPIT’s recent Master’s in Digital Business and Innovation webinar.
An Adapting Professional Environment
Lerner started his discussion by quoting naturalist Charles Darwin.
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”
The quote serves to highlight the level of change that we are currently seeing in the professional world, said Lerner.
According to the World Economic Forum’s The Future of Jobs Report 2025, over the next five years 22% of the labor market will be affected by structural change – including job creation and destruction – and much of that change will be enabled by new technologies such as AI and robotics. They expect the displacement of 92 million existing jobs and the creation of 170 million new jobs by 2030.
While there will be significant growth in frontline jobs – such as delivery drivers, construction workers, and care workers – the fastest-growing jobs will be tech-related roles, including big data specialists, FinTech engineers, and AI and machine learning specialists, while the greatest decline will be in clerical and secretarial roles. The report also predicts that most workers can anticipate that 39% of their existing skill set will be transformed or outdated in five years.
Lerner also highlighted key findings in the Accenture Life Trends 2025 Report, which explores behaviors and attitudes related to business, technology, and social shifts. The report noted five key trends:
- Cost of Hesitation – People are becoming more wary of the information they receive online.
- The Parent Trap – Parents and governments are increasingly concerned with helping the younger generation shape a safe relationship with digital technology.
- Impatience Economy – People are looking for quick solutions over traditional methods to achieve their health and financial goals.
- The Dignity of Work – Employees desire to feel inspired, to be entrusted with agency, and to achieve a work-life balance.
- Social Rewilding – People seek to disconnect and focus on satisfying activities and meaningful interactions.
These are consumer and employee demands representing opportunities for change in the modern business landscape.
Key Capabilities for the AI Era
Businesses are using a variety of strategies to adapt, though not always strategically. According to McClean & Company’s HR Trends Report 2025, 42% of respondents said they are currently implementing AI solutions, but only 7% have a documented AI implementation strategy.
This approach reflects the newness of the technology, with many still unsure of the best way to leverage AI, but also feeling the pressure to adopt and adapt, experiment, and fail forward.
So, what skills do leaders need to lead in an environment with both transformation and uncertainty? Lerner highlighted eight essential capabilities, independent of technology.
Capability 1: Manage Complexity
Leaders need to be able to solve problems and make decisions under fast-changing conditions. This requires:
- Being able to look at and understand organizations as complex social-technical systems
- Keeping a continuous eye on change and adopting an “outside-in” vision of their organization
- Moving fast and fixing things faster
- Embracing digital literacy and technological capabilities
Capability 2: Leverage Networks
Leaders need to develop networks systematically to achieve organizational goals because it is no longer possible to work within silos. Leaders should:
- Use networks to gain insights into complex problems
- Create networks to enhance influence
- Treat networks as mutually rewarding relationships
- Develop a robust profile that can be adapted for different networks
Capability 3: Think and Act “Global”
Leaders should benchmark using global best practices but adapt them to local challenges and the needs of their organization. This requires:
- Identifying what great companies are achieving and seeking data to understand underlying patterns
- Developing perspectives to craft global strategies that incorporate regional and local tactics
- Learning how to navigate culturally complex and nuanced business solutions
Capability 4: Inspire Engagement
Leaders must foster a culture that creates meaningful connections between employees and organizational values. This means:
- Understanding individual values and needs
- Shaping projects and assignments to meet different values and needs
- Fostering an inclusive work environment with plenty of psychological safety
- Developing meaningful conversations and both providing and receiving feedback
- Sharing advice and asking for help when needed
Capability 5: Communicate Strategically
Leaders should develop crisp, clear messaging adaptable to various audiences and focus on active listening. Achieving this involves:
- Creating their communication style and finding their unique voice
- Developing storytelling skills
- Utilizing a data-centric and fact-based approach to communication
- Continual practice and asking for feedback
Capability 6: Foster Innovation
Leaders should collaborate with experts to build a reliable innovation process and a creative environment where new ideas thrive. Essential steps include:
- Developing or enhancing structures that best support innovation
- Documenting and refreshing innovation systems, processes, and practices
- Encouraging people to discover new ways of working
- Aiming to think outside the box and develop a growth mindset
- Trying to be as “tech-savvy” as possible
Capability 7: Cultivate Learning Agility
Leaders should always seek out and learn new things and not be afraid to ask questions. This involves:
- Adopting a lifelong learning mindset
- Seeking opportunities to discover new approaches and skills
- Enhancing problem-solving skills
- Reviewing both successful and unsuccessful case studies
Capability 8: Develop Personal Adaptability
Leaders should be focused on being effective when facing uncertainty and adapting to change with vigor. Therefore, leaders should:
- Be flexible about their approach to facing challenging situations
- Build resilience by effectively managing stress, time, and energy
- Recognize when past approaches do not work in current situations
- Learn from and capitalize on mistakes
Curiosity and Adaptability
With the eight key capabilities in mind, Lerner suggests that curiosity and adaptability are the key skills that everyone needs to thrive in the current environment.
He also advocates for lifelong learning and teaches several key courses at OPIT which can lead to a Bachelor’s Degree in Digital Business.
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From the same author
Read the articleFrom personalization to productivity: AI at the heart of the educational experience.
Click this link to read and download the e-book.
At its core, teaching is a simple endeavour. The experienced and learned pass on their knowledge and wisdom to new generations. Nothing has changed in that regard. What has changed is how new technologies emerge to facilitate that passing on of knowledge. The printing press, computers, the internet – all have transformed how educators teach and how students learn.
Artificial intelligence (AI) is the next game-changer in the educational space.
Specifically, AI agents have emerged as tools that utilize all of AI’s core strengths, such as data gathering and analysis, pattern identification, and information condensing. Those strengths have been refined, first into simple chatbots capable of providing answers, and now into agents capable of adapting how they learn and adjusting to the environment in which they’re placed. This adaptability, in particular, makes AI agents vital in the educational realm.
The reasons why are simple. AI agents can collect, analyse, and condense massive amounts of educational material across multiple subject areas. More importantly, they can deliver that information to students while observing how the students engage with the material presented. Those observations open the door for tweaks. An AI agent learns alongside their student. Only, the agent’s learning focuses on how it can adapt its delivery to account for a student’s strengths, weaknesses, interests, and existing knowledge.
Think of an AI agent like having a tutor – one who eschews set lesson plans in favour of an adaptive approach designed and tweaked constantly for each specific student.
In this eBook, the Open Institute of Technology (OPIT) will take you on a journey through the world of AI agents as they pertain to education. You will learn what these agents are, how they work, and what they’re capable of achieving in the educational sector. We also explore best practices and key approaches, focusing on how educators can use AI agents to the benefit of their students. Finally, we will discuss other AI tools that both complement and enhance an AI agent’s capabilities, ensuring you deliver the best possible educational experience to your students.
Read the articleThe Open Institute of Technology (OPIT) began enrolling students in 2023 to help bridge the skills gap between traditional university education and the requirements of the modern workplace. OPIT’s MSc courses aim to help professionals make a greater impact on their workplace through technology.
OPIT’s courses have become popular with business leaders hoping to develop a strong technical foundation to understand technologies, such as artificial intelligence (AI) and cybersecurity, that are shaping their industry. But OPIT is also attracting professionals with strong technical expertise looking to engage more deeply with the strategic side of digital innovation. This is the story of one such student, Obiora Awogu.
Meet Obiora
Obiora Awogu is a cybersecurity expert from Nigeria with a wealth of credentials and experience from working in the industry for a decade. Working in a lead data security role, he was considering “what’s next” for his career. He was contemplating earning an MSc to add to his list of qualifications he did not yet have, but which could open important doors. He discussed the idea with his mentor, who recommended OPIT, where he himself was already enrolled in an MSc program.
Obiora started looking at the program as a box-checking exercise, but quickly realized that it had so much more to offer. As well as being a fully EU-accredited course that could provide new opportunities with companies around the world, he recognized that the course was designed for people like him, who were ready to go from building to leading.
OPIT’s MSc in Cybersecurity
OPIT’s MSc in Cybersecurity launched in 2024 as a fully online and flexible program ideal for busy professionals like Obiora who want to study without taking a career break.
The course integrates technical and leadership expertise, equipping students to not only implement cybersecurity solutions but also lead cybersecurity initiatives. The curriculum combines technical training with real-world applications, emphasizing hands-on experience and soft skills development alongside hard technical know-how.
The course is led by Tom Vazdar, the Area Chair for Cybersecurity at OPIT, as well as the Chief Security Officer at Erste Bank Croatia and an Advisory Board Member for EC3 European Cybercrime Center. He is representative of the type of faculty OPIT recruits, who are both great teachers and active industry professionals dealing with current challenges daily.
Experts such as Matthew Jelavic, the CEO at CIM Chartered Manager Canada and President of Strategy One Consulting; Mahynour Ahmed, Senior Cloud Security Engineer at Grant Thornton LLP; and Sylvester Kaczmarek, former Chief Scientific Officer at We Space Technologies, join him.
Course content includes:
- Cybersecurity fundamentals and governance
- Network security and intrusion detection
- Legal aspects and compliance
- Cryptography and secure communications
- Data analytics and risk management
- Generative AI cybersecurity
- Business resilience and response strategies
- Behavioral cybersecurity
- Cloud and IoT security
- Secure software development
- Critical thinking and problem-solving
- Leadership and communication in cybersecurity
- AI-driven forensic analysis in cybersecurity
As with all OPIT’s MSc courses, it wraps up with a capstone project and dissertation, which sees students apply their skills in the real world, either with their existing company or through apprenticeship programs. This not only gives students hands-on experience, but also helps them demonstrate their added value when seeking new opportunities.
Obiora’s Experience
Speaking of his experience with OPIT, Obiora said that it went above and beyond what he expected. He was not surprised by the technical content, in which he was already well-versed, but rather the change in perspective that the course gave him. It helped him move from seeing himself as someone who implements cybersecurity solutions to someone who could shape strategy at the highest levels of an organization.
OPIT’s MSc has given Obiora the skills to speak to boards, connect risk with business priorities, and build organizations that don’t just defend against cyber risks but adapt to a changing digital world. He commented that studying at OPIT did not give him answers; instead, it gave him better questions and the tools to lead. Of course, it also ticks the MSc box, and while that might not be the main reason for studying at OPIT, it is certainly a clear benefit.
Obiora has now moved into a leading Chief Information Security Officer Role at MoMo, Payment Service Bank for MTN. There, he is building cyber-resilient financial systems, contributing to public-private partnerships, and mentoring the next generation of cybersecurity experts.
Leading Cybersecurity in Africa
As well as having a significant impact within his own organization, studying at OPIT has helped Obiora develop the skills and confidence needed to become a leader in the cybersecurity industry across Africa.
In March 2025, Obiora was featured on the cover of CIO Africa Magazine and was then a panelist on the “Future of Cybersecurity Careers in the Age of Generative AI” for Comercio Ltd. The Lagos Chamber of Commerce and Industry also invited him to speak on Cybersecurity in Africa.
Obiora recently presented the keynote speech at the Hackers Secret Conference 2025 on “Code in the Shadows: Harnessing the Human-AI Partnership in Cybersecurity.” In the talk, he explored how AI is revolutionizing incident response, enhancing its speed, precision, and proactivity, and improving on human-AI collaboration.
An OPIT Success Story
Talking about Obiora’s success, the OPIT Area Chair for Cybersecurity said:
“Obiora is a perfect example of what this program was designed for – experienced professionals ready to scale their impact beyond operations. It’s been inspiring to watch him transform technical excellence into strategic leadership. Africa’s cybersecurity landscape is stronger with people like him at the helm. Bravo, Obiora!”
Learn more about OPIT’s MSc in Cybersecurity and how it can support the next steps of your career.
-
Go to all authors
Related posts
From personalization to productivity: AI at the heart of the educational experience.
Click this link to read and download the e-book.
At its core, teaching is a simple endeavour. The experienced and learned pass on their knowledge and wisdom to new generations. Nothing has changed in that regard. What has changed is how new technologies emerge to facilitate that passing on of knowledge. The printing press, computers, the internet – all have transformed how educators teach and how students learn.
Artificial intelligence (AI) is the next game-changer in the educational space.
Specifically, AI agents have emerged as tools that utilize all of AI’s core strengths, such as data gathering and analysis, pattern identification, and information condensing. Those strengths have been refined, first into simple chatbots capable of providing answers, and now into agents capable of adapting how they learn and adjusting to the environment in which they’re placed. This adaptability, in particular, makes AI agents vital in the educational realm.
The reasons why are simple. AI agents can collect, analyse, and condense massive amounts of educational material across multiple subject areas. More importantly, they can deliver that information to students while observing how the students engage with the material presented. Those observations open the door for tweaks. An AI agent learns alongside their student. Only, the agent’s learning focuses on how it can adapt its delivery to account for a student’s strengths, weaknesses, interests, and existing knowledge.
Think of an AI agent like having a tutor – one who eschews set lesson plans in favour of an adaptive approach designed and tweaked constantly for each specific student.
In this eBook, the Open Institute of Technology (OPIT) will take you on a journey through the world of AI agents as they pertain to education. You will learn what these agents are, how they work, and what they’re capable of achieving in the educational sector. We also explore best practices and key approaches, focusing on how educators can use AI agents to the benefit of their students. Finally, we will discuss other AI tools that both complement and enhance an AI agent’s capabilities, ensuring you deliver the best possible educational experience to your students.
The Open Institute of Technology (OPIT) began enrolling students in 2023 to help bridge the skills gap between traditional university education and the requirements of the modern workplace. OPIT’s MSc courses aim to help professionals make a greater impact on their workplace through technology.
OPIT’s courses have become popular with business leaders hoping to develop a strong technical foundation to understand technologies, such as artificial intelligence (AI) and cybersecurity, that are shaping their industry. But OPIT is also attracting professionals with strong technical expertise looking to engage more deeply with the strategic side of digital innovation. This is the story of one such student, Obiora Awogu.
Meet Obiora
Obiora Awogu is a cybersecurity expert from Nigeria with a wealth of credentials and experience from working in the industry for a decade. Working in a lead data security role, he was considering “what’s next” for his career. He was contemplating earning an MSc to add to his list of qualifications he did not yet have, but which could open important doors. He discussed the idea with his mentor, who recommended OPIT, where he himself was already enrolled in an MSc program.
Obiora started looking at the program as a box-checking exercise, but quickly realized that it had so much more to offer. As well as being a fully EU-accredited course that could provide new opportunities with companies around the world, he recognized that the course was designed for people like him, who were ready to go from building to leading.
OPIT’s MSc in Cybersecurity
OPIT’s MSc in Cybersecurity launched in 2024 as a fully online and flexible program ideal for busy professionals like Obiora who want to study without taking a career break.
The course integrates technical and leadership expertise, equipping students to not only implement cybersecurity solutions but also lead cybersecurity initiatives. The curriculum combines technical training with real-world applications, emphasizing hands-on experience and soft skills development alongside hard technical know-how.
The course is led by Tom Vazdar, the Area Chair for Cybersecurity at OPIT, as well as the Chief Security Officer at Erste Bank Croatia and an Advisory Board Member for EC3 European Cybercrime Center. He is representative of the type of faculty OPIT recruits, who are both great teachers and active industry professionals dealing with current challenges daily.
Experts such as Matthew Jelavic, the CEO at CIM Chartered Manager Canada and President of Strategy One Consulting; Mahynour Ahmed, Senior Cloud Security Engineer at Grant Thornton LLP; and Sylvester Kaczmarek, former Chief Scientific Officer at We Space Technologies, join him.
Course content includes:
- Cybersecurity fundamentals and governance
- Network security and intrusion detection
- Legal aspects and compliance
- Cryptography and secure communications
- Data analytics and risk management
- Generative AI cybersecurity
- Business resilience and response strategies
- Behavioral cybersecurity
- Cloud and IoT security
- Secure software development
- Critical thinking and problem-solving
- Leadership and communication in cybersecurity
- AI-driven forensic analysis in cybersecurity
As with all OPIT’s MSc courses, it wraps up with a capstone project and dissertation, which sees students apply their skills in the real world, either with their existing company or through apprenticeship programs. This not only gives students hands-on experience, but also helps them demonstrate their added value when seeking new opportunities.
Obiora’s Experience
Speaking of his experience with OPIT, Obiora said that it went above and beyond what he expected. He was not surprised by the technical content, in which he was already well-versed, but rather the change in perspective that the course gave him. It helped him move from seeing himself as someone who implements cybersecurity solutions to someone who could shape strategy at the highest levels of an organization.
OPIT’s MSc has given Obiora the skills to speak to boards, connect risk with business priorities, and build organizations that don’t just defend against cyber risks but adapt to a changing digital world. He commented that studying at OPIT did not give him answers; instead, it gave him better questions and the tools to lead. Of course, it also ticks the MSc box, and while that might not be the main reason for studying at OPIT, it is certainly a clear benefit.
Obiora has now moved into a leading Chief Information Security Officer Role at MoMo, Payment Service Bank for MTN. There, he is building cyber-resilient financial systems, contributing to public-private partnerships, and mentoring the next generation of cybersecurity experts.
Leading Cybersecurity in Africa
As well as having a significant impact within his own organization, studying at OPIT has helped Obiora develop the skills and confidence needed to become a leader in the cybersecurity industry across Africa.
In March 2025, Obiora was featured on the cover of CIO Africa Magazine and was then a panelist on the “Future of Cybersecurity Careers in the Age of Generative AI” for Comercio Ltd. The Lagos Chamber of Commerce and Industry also invited him to speak on Cybersecurity in Africa.
Obiora recently presented the keynote speech at the Hackers Secret Conference 2025 on “Code in the Shadows: Harnessing the Human-AI Partnership in Cybersecurity.” In the talk, he explored how AI is revolutionizing incident response, enhancing its speed, precision, and proactivity, and improving on human-AI collaboration.
An OPIT Success Story
Talking about Obiora’s success, the OPIT Area Chair for Cybersecurity said:
“Obiora is a perfect example of what this program was designed for – experienced professionals ready to scale their impact beyond operations. It’s been inspiring to watch him transform technical excellence into strategic leadership. Africa’s cybersecurity landscape is stronger with people like him at the helm. Bravo, Obiora!”
Learn more about OPIT’s MSc in Cybersecurity and how it can support the next steps of your career.
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